Refunds, Returns and Cancellations

1. Cancelling an order

• You can cancel an order before it is shipped. To cancel, email or call us with your order number (shown on the My Orders page).
• Once an order has been shipped, it cannot be cancelled, but you can return it after delivery under the return policy below.
• If you paid online, the full amount is refunded to your original payment method once the cancellation is confirmed.
• We may cancel an order if a product is out of stock, cannot be delivered to your address, or the order looks fraudulent. If you paid online, we will refund you in full.

2. Returns (7-day policy)

You can ask to return a product within 7 days of delivery if:

• It is unused and in the same condition you received it.
• It is in its original packaging, with all tags, accessories, manuals and free items included.
• You have the order number or invoice.

To start a return, email support@lagooncart.com or call +91 7799777903 within 7 days of delivery. Tell us your order number, the item and the reason for the return. Photos help if the item is damaged or not as described. We will reply with the next steps for pickup or shipping.

Once we receive the item, we check it. If it meets the conditions above, we approve the return. If it does not, we will tell you why and send the item back to you.

3. Damaged, defective or wrong items

If you receive a damaged, defective or wrong item, contact us within 7 days of delivery, with photos, and we will arrange a replacement or a refund.

4. Items that cannot be returned

Some products cannot be returned for hygiene or safety reasons, or because they are consumable. For example, opened personal care items and opened software or digital products. These can still be returned if they arrive damaged, defective or wrong. If you are not sure whether an item can be returned, please contact us before you order.

5. How refunds are paid

• Online payments (UPI, cards, net banking, wallets): refunded through Razorpay to the same payment method you used. We start the refund within 5-7 business days after the return or cancellation is approved. Your bank or card issuer may take a few more days to show it in your account.
• Cash on delivery orders: refunded by bank transfer or UPI to details you give us, within 5-7 business days after approval.
• We refund the price paid for the item, including GST. Delivery charges are refunded if the whole order is cancelled before shipping, or if the item was damaged, defective or wrong.

6. Failed or duplicate payments

If money was deducted but your order was not placed, or you were charged twice, contact us with the payment details. We check it with Razorpay and refund any amount that was not used for an order. Payments that fail are usually reversed automatically by your bank.

7. Contact us

For cancellations, returns or refunds:

See also our Shipping and Delivery policy and Terms and Conditions.